Effective Date: June 10, 2026
Thank you for choosing THESFFASHION.COM. Because we specialize in expert craftsmanship and highly personalized, custom clothing, our Return and Refund Policy is designed to be fair, clear, and reflective of the bespoke nature of our design house.
Please read our guidelines below regarding cancellations, alterations, returns, and refunds.
1. Custom and Bespoke Orders
Every outfit crafted under our Wedding, Formal Wear, or Future Design collections is uniquely customized to your personal measurements, body structure, and fabric selections.
- No Returns or Refunds: Because custom garments are tailored exclusively for you, we cannot accept returns or issue refunds on bespoke orders once production has commenced or delivery is completed.
- Complimentary Alterations: We are committed to ensuring your absolute confidence and a perfect fit. If your customized garment requires sizing adjustments, we provide free fitting alterations within 7 days of delivery.
2. Standard or Non-Customized Items
If you purchase standard sizing collections, promotional accessories, or items using voucher/coupon codes that have not been tailored to specific measurements:
- Return Window: You have 7 days from the date of delivery to request a return or exchange.
- Condition Criteria: To be eligible for a return, the item must be unworn, unwashed, unaltered, and in the same pristine condition that you received it, with all original tags and packaging intact.
- Exclusions: Items damaged through regular wear and tear or improper handling after delivery are not eligible for a return or refund.
3. Damaged or Defective Goods
We prioritize premium fabric quality and meticulous material excellence. In the rare event that your item arrives with a manufacturing defect, fabric flaw, or was damaged during shipping:
- Please notify us within 48 hours of receiving the package.
- Provide clear digital photographs of the issue along with your order details to our support email.
- If verified as a defect on our end, we will arrange for a priority repair, remake, or full refund at no additional cost to you.
4. Refund Process (If Applicable)
Once your eligible return is received and inspected by our quality assurance team, we will send you an email notification regarding the approval or rejection of your refund.
- Approved Refunds: The refund will be processed automatically back to your original method of payment (bank account, credit/debit card, or digital wallet).
- Timeline: Please allow 5 to 7 business days for the refunded amount to reflect in your account, depending on your financial institution’s processing times.
5. Contact Us
If you need assistance with an alteration, wish to initiate a standard return, or have questions about your order, please reach out to our team directly:
- Email: sffashion88@gmail.com
- Phone / WhatsApp: +91 – 9699138744
- Brand Studio: SF Fashion, Nagpur, Maharashtra, India